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You might also be interested in ChangeThis and business book awards. And our very own Jack and Todd are writing a book on business books.
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March 15, 2006
Defining a customer
I just wanted to highlight Steve Yastrow's (at the Tom Peters' blog) defintion of a customer:
Anyone whose actions affect your results.
I think it's an interesting and simple definition. The comments on both Steve's entry and Tom's reminder are also worth a look.
Posted by Kate at March 15, 2006 2:07 PMComments
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