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ISBN 9780446563048 Published June 2010
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Posted Nov. 17, 2010 6:35 a.m. by dylan
In - 800 CEO Read Blog
If you both read and travel regularly, you have most likely purchased a book from Hudson Booksellers. They have 65 bookstores and sell books in over 350 Hudson newsstands in airports and transportation terminals throughout North America. They have been releasing a "best of" list every year since 2007, and announced 2010's list yesterday. It includes the best fiction, nonfiction, and young readers titles, but I'm guessing you're here for the business books. 2010 provided a good crop to choose from, from which Hudson selected:
- Switch: How to Change Things When Change Is Hard by Chip & Dean Heath, Broadway Business
- Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, Business Plus
- Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty by Patrick Lencioni, Jossey-Bass
- The Big Short: Inside the Doomsday Machine by Michael Lewis, W.W. Norton
- Aftershock: The Next Economy and America's Future by Robert Reich, Alfred A. Knopf
If you'd like to check out Hudsons' best books lists from years past, they're linked up below.
Amazon's Best of 2010
Posted Nov. 4, 2010 9:28 a.m. by dylan
In - 800 CEO Read Blog
As they've done in previous years, Amazon has broken the books into separate categories and listed their editors' picks next to the customer favorites. I always enjoy seeing the differences between what editors choose and customers vote for with their pocket books. And I would enjoy it more if I were Michael Lewis, who topped both lists in the Business and Investing category.
The customer favorites were:
- The Big Short: Inside the Doomsday Machine by Michael Lewis, W.W. Norton
- Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
- Switch: How to Change Things When Change Is Hard by Chip Heath & Dan Heath, Broadway Business
- Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink, Riverhead
- Rework by Jason Fried & David Heinemeier Hansson, Crown Business
- Linchpin: Are You Indispensable? by Seth Godin, Portfolio
- The Total Money Makeover: A Proven Plan for Financial Fitness by Dave Ramsey, Thomas Nelson Publishers
- On the Brink: Inside the Race to Stop the Collapse of the Global Financial System by Henry M. Paulson, Business Plus
- Doing Both: How Cisco Captures Today's Profit and Drives Tomorrow's Growth by Inder Sidhu, FT Press
- 13 Bankers: The Wall Street Takeover and the Next Financial Meltdown by Simon Johnson & James Kwak, Pantheon Books
The editors' picks were:
- The Big Short: Inside the Doomsday Machine by Michael Lewis, W.W. Norton
- Switch: How to Change Things When Change Is Hard by Chip Heath, Broadway Business
- The Art of Choosing by Sheena Iyengar
- The Master Switch: The Rise and Fall of Information Empires by Tim Wu, Knopf Publishing Group
- Where Good Ideas Come From: The Natural History of Innovation by Steven Johnson, Riverhead
- Fault Lines: How Hidden Fractures Still Threaten the World Economy by Raghuram Rajan, Princeton University Press
- No One Would Listen: A True Financial Thriller by Harry Markopolos, John Wiley & Sons
- The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and at Home by Dan Ariely, Harper
- When I Stop Talking, You'll Know I'm Dead: Useful Stories from a Persuasive Man by Jerry Weintraub, Twelve
- Appetite for America: How Visionary Businessman Fred Harvey Built a Railroad Hospitality Empire That Civilized the Wild West by Stephen Fried, Bantam
If you're interested in what's been listed in the past, I've linked to our post from previous years below.
Best of 2009 | Best of 2008 | Best of 2007 | Best of 2006 | Best of 2005 | Best of 2004
Friday Links - The Flood Edition
Posted July 23, 2010 11:18 a.m. by dylan
In - 800 CEO Read Blog
➻ Inc. has posted your business horoscope for August. I am apparently "going to experience a jolt in the coming week when a valued worker takes a sudden leave." I hope everyone turns out alright.
➻ Guy Kawasaki interviewed Tony Hseih, author of Delivering Happiness, over at OPEN Forum this week. Speaking of the importance of telephones at Zappos, Hsieh says:
We believe the telephone is one of the best branding devices out there. We have the customer’s undivided attention for 5-10 minutes—compare that with a 30-second Super Bowl ad when the viewers are probably not paying full attention. If we get the interaction right, what we’ve found is that customers remember that for a very long time and tell their friends and family about us.
We feel the same way here at 800-CEO-READ (which, by the way, is our phone number).
➻ Chicago is the home of the Book Bike, which started as just that—a bicycle library, giving books to anyone interested enough to take them. Jewcy interviewed it's founder, Gabriel Levinson, recently explaining how it evolved into something more when "Levinson threw the focus of his project on producers of independent literature, using funds raised through various donations to purchase such reading material and, in turn, give it away for free, not only helping to financially support small and independent publishers, but disseminate their work."
In the interview, Levinson talks to the emotional power of books:
In addition, I respect books as objects, I think I can speak for all book lovers there; we proudly display our collection. I remember one time when working at Printers Row, a woman came in asking if we had anything by F. Scott Fitzgerald. We had a few. I don't recall which book it was that I showed her (would have been a first edition, first printing) but it was signed by Fitzgerald. I was holding it at the time and her eyes popped wide open, there was a moment of silence. I asked her if she wanted to hold the book, in a near-whisper she said "Can I?" When she held it in her hands, with reverence mind you, I saw that she was crying. Holding this book, signed by this author, moved her emotionally. Its just a book, yeah? Its a dusty old collection of paper and glue with a scrawl of ink on it by the dead guy whose name is on the cover...and just holding this moved her to tears. Long live the death of books, I say.
I sense a bit of sarcasm in that final sentence.
➻ But, we all know that eBooks are becoming more widely accepted by readers (as further evidenced this week by Amazon's announcement that they are now selling more electronic books than hardcover). Eoin Purcell, in discussing The Internet As Competition To New Non-Fiction Books, wrote:
The challenge for most publishers is first to realize there IS a challenge and that responding to it is less about social media, ebooks and fancy apps (though they all have a role) and more about rethinking the way you conceive content and how and where you deploy that content to engage and build an audience.
I do think publishers realize the challenge, and can probably articulate that challenge rather well. I don't know that they've figured out how to address it yet, or how easy that is going to be. But I think the reverse is also true. For as much as they criticize the publishing industry for not figuring it out yet, most "Internet Revolution" types I know are avid readers that actively try to support books and don't want to see the industry die (which is why they raise so much hell about it). And it seems to me that neither group has figured out exactly how to do any of this very well (not that technology types are responsible for helping publishers figure it out). Also, where are the authors in this equation? Aren't they largely responsible for how they "conceive content and how and where [they] deploy that content to engage and build an audience," as well?
➻ India (yes, the government of India) has developed a prototype of a $35 tablet that looks a lot like the iPad. They expect to find a manufacturer to begin production next year.
➻ If you haven't been following what Marty Neumeier has been doing over at Liquid Brand Exchange, you should start. The author of Zag, The Brand Gap, and The Designful Company will be sending out another Steal this Idea, an idea you can steal, next week.
➻ McNally Jackson Bookmongers are offering 20% off all purchases for the easy action of reblogging an image of Keith Gessen, author of the recently released Diary of a Very Bad Year: Confessions of an Anonymous Hedge Fund Manager. (Inc. reposted our Jack Covert Selects of the book this week)
➻ Today, our governor declared Milwaukee County to be in a state of emergency, but tomorrow will be alright.
➻ The Carolina Chocolate Drops perform live on Tavis Smiley, directed by Jonathan X.
Inc.Live
Posted July 2010 7:09 a.m. by dylan
In - 800 CEO Read Blog
Innovation is a word that gets thrown around a lot in business and business writing, but in can be hard to catch—to understand and implement—in your daily operations. It's like a knuckle ball... hard to deliver (only a few people seem to really master it at any given time) and you never know where it's going to go next. Bob Ueker famously said that "The way to catch a knuckle ball is to wait until it stops rolling and then pick it up." The problem with innovation is that it never stops rolling—it's not going to stop for you to pick it up. If you're in business, you either have to create it or follow along as closely as possible.
And, if that sounds like you, our friends over at Inc. Magazine have an ongoing series of live chats that I hope you're keeping up with. These chats have gleaned great insights from the likes of Jake Nickell, co-founder of Threadless, and Graham Hill, the founder of TreeHugger. If you enjoyed Rework (which if you read, you did), you'll love the live-chat with its author, 37signals founder Jason Fried.
In the month of June alone, they had Tony Hsieh, CEO of Zappos and author of Delivering Happiness, and Mark Frauenfelder, editor-in-chief of Make Magazine, co-founder of Boing Boing and author of Made by Hand.
they have three more live-chats scheduled in the near future.
Jack Covert Selects: Delivering Happiness
Posted June 16, 2010 4:37 a.m. by 800-ceo-read
I have always believed that great customer service is remembered long after the purchased product has been forgotten. My goal at 800-CEO-READ has been to create a company focused on the customer experience, not only connecting customers with the books and knowledge they need, but also offering top-of-the-line customer service as modeled by such outstanding service companies as Nordstrom and Lands’ End.
Just as we have based our customer service mission on other successful retailers, any company looking to up its concentration on the customer experience should look to Zappos as an icon. The (originally) online shoe company’s leader, Tony Hsieh, has written the best book on creating a customer experience I have read in quite awhile.
Hsieh not only created an astoundingly successful online retail that strived to “deliver WOW through service,” he also created an incredible corporate culture. As the title of the book states, delivering happiness is the company’s main goal—happiness both beyond and within the company. Committed to helping employees grow both professionally and personally, Zappos was picked, in 2009, by Fortune magazine as one of the top 25 companies to work for.
So, in terms of this book, how is all this “happiness” delivered? Just like everything else Hsieh has done: successfully. Hsieh tells his life story and weaves his experiences into his description of how Zappos is run. For example, Hsieh is a poker player of some regard, and he applies that expertise to his business strategy: “I’d realized that whether in poker, in business, or in life, it was easy to get caught up and engrossed in what I was currently doing, and that made it easy to forget that I always had the option to change tables. Psychologically, it’s hard because of all the inertia to overcome. Without conscious and deliberate effort, inertia always wins.”
Delivering Happiness is a real take-to-the-bank book about developing a truly customer-centric, as well as an employee-centric, organization, all delivered with insight and humor.
