Read about our pricing and services
List Price:
| Price | Quantity |
| $24.00 | 1-24 |
| $21.00 | 25-99 |
| $19.50 | 100-499 |
| $18.90 | 500+ |
Bulk discounts are non-returnable. | |
Customize It
Hardcover
288 pages
ISBN 9780684845111 Published Feb. 1999
Free Press
See all formats
Tweet
Posted Feb. 5, 2010 2:49 p.m. by dylan
In - 800 CEO Read Blog
➻ Today is the first birthday of what we call in the office "our book," The 100 Best Business Books of All Time by Jack Covert and Todd Sattersten. Todd wrote a happy birthday post for the book, and I gave away the last of the 100 best books we have to give away today on inBubbleWrap.
➻ The new issue of Portfolio's Business Beat is out. As usual, our dear Mr. Covert has his "Just Jack" corner. This month, he discusses Discovering the Soul of Service by Leonard Berry. You can read more about the other features of the latest Business Beat on The Portfolio Javelin.
➻ Kids these days... are apparently reading decent nonfiction. Superfreakonomics and What the Dog Saw both made The Chronicle of Higher Education's bestseller list.
➻ Jeannie Bliss, author of I Love You More Than My Dog, has just launched a slick new website.
➻ Our friend Stacie of The Boswellians wants you to read more foreign literature, and I'd like to help her sway you. After asking us to "Imagine if we had never read the words of Gabriel Garcia Marquez, Albert Camus, Jorge Luis Borges, Anton Chekhov, Naguib Mahfouz, Vladimir Nabokov, Fyodor Dostoevsky, Isabel Allende, or Leo Tolstoy," she points to the University of Rochester's Three Percent project, a resource for international literature. It's so named because that's the percentage of books published in the U.S. translated from foreign languages—three. If you’re ever in Milwaukee, you should stop in at Boswell and see their international literature display. In fact, you should come to Milwaukee just to do so.
➻ The Washington Post's Short Stack had a great guest post recently from Ray C. Anderson, author of Confessions of a Radical Industrialist. In it, he wrote:
It must be sacrilege to challenge the great man, but Milton Friedman was wrong. A generation of business people has grown up believing and following his mantra, "Business exists to make a profit."
Anderson then replaces that mantra with a new (not as catchy) one:
"Business makes a profit to exist, and must surely exist for some higher purpose,"
➻ If you're reading this blog, chances are you've been following the Macmillan and Amazon kerfuffle. One of the greatest things to come out of it was the ad stating that Atul Gawande's Checklist Manifesto is "Available at booksellers everywhere except Amazon." (picture from GalleyCat, who did a wonderful job chronicling the fight blow-by-blow.) It is not only hilarious, but a very serious challenge to Amazon's pricing model at the same exact time Apple is coming out with the iPad to challenge the Kindle. We haven't talked about the iPad at all here. If you're interested in it, I would highly suggest the discussion on last night's episode of Charlie Rose.
➻ Why? Why not?
Discovering the Soul of Service, an interview with Dr. Leonard Berry
Posted Feb. 16, 2009 4:20 a.m. by curt-rosengren
In 100 Best - 800 CEO Read Blog
My purpose in this book is to identify, describe, and illustrate the underlying drivers of sustainable success in service businesses.
- Dr. Leonard Berry
Len Berry is the disciple of service. He has studied, researched and dissected what good service means from the likes of the Mayo Clinic, Charles Schwab, Enterprise Rent-A-Car, and Midwest Express Airlines. The results of which, were printed in his book, Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success.
Today we posted an interview with Jack and Len. This is another in the series of interviews with authors featured in Jack and Todd's book The 100 Best Business Books of All Time.
You can find the interview here.
From Herb Kelleher of Southwest Airlines
Posted July 17, 2007 4:07 a.m. by jack
In Leadership - 800 CEO Read Blog
I have seen brilliant entrepreneurial strategies falter as an organization grows and matures. Obviously, you manage a $25 billion company differently than you do a $25 million company. But you change your practices, not your principles.
Herb Kelleher, "A Culture of Commitment," Leader to Leader, Spring 1997, p.22 from Discovering the Soul of Service by Leonard Berry
WSJ Recommended Reading: Build and Expand Your Business
Posted May 8, 2006 4:55 a.m. by todd-sattersten
In History and Biographies - 800 CEO Read Blog
In today's special section of the Wall Street Journal, the topic is small business. Writer Sarah Needleman asks Container Store CEO Kip Tindell what he would recommend for your reading list.
Tindell says that Co-Opetition is:
"probably the best business book I've ever read. It talks about not being typical, paranoid business people, but rather looking for ways that your competitors and you can cooperate to strengthen both your businesses. We've followed some of the principals in this book by putting our stores right next to some of our competitors. It makes the shopping center a stronger draw."
Here is his complete list:
- Minding The Store: A Memoir by Stenley Marcus
- Co-Opetition: 1. A Revolutionary Mindset That Combines Competition and Cooperation 2. The Game Theory Strategy That's Changing the Game of Business by Adam Brandenburger and Barry Nalebuff
- Focus: The Future of Your Company Depends On It by Al Ries
- Discovering The Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard Berry
- A Thousand Barrels a Second: The Coming Oil Break Point and the Challenges Facing an Energy Dependent World by Peter Tertzakian
- Churchill on Leadership: Executive Success in the Face of Adversity by Steven F. Hayward
- Appetite for Life: A Biography of Julia Child by Noel Riley Fitch
- It's a Wonderful Life directed by Frank Capra
