N Ben McConnell, Jackie Huba, Guy Kawasaki Hardcover 2009-05-21T11:12:58-05:00 <p> Authors McConnell and Huba know how to take a company's best customers and turn them into influential, loyal, and enthusiastic evangelists. Their book explains the six tenets of customer evangelism, why they work and how readers can use them in their own marketing efforts.</p><br/><p><b>From the Publisher:</b><br/> For the first time in paperback, a revised edition of the book that launched the term "customer evangelism" and inspired the creation of an industry. Updated with new statistics and figures, this landmark book has shown countless companies how to harness the power of evangelism marketing and increase customer loyalty, sales, and profitability. <P>When customers are truly thrilled about their experience with a product or service, they become outspoken "evangelists" for a company. For most businesses, customers are loyal to people, not brands. Creating a culture of not only loyalty but belief is the formula for creating authentic and powerful word of mouth.<P>By researching companies with dedicated groups of outspoken, buss-spreading evangelists, authors Ben McConnell and Jackie Huba distill the formulas of the successful companies into the six tenets of customer evangelism. "Creating Customer Evangelists" explains why many traditional loyalty programs fail and how organic word-of-mouth programs often create communities of influencers who accelerate a company's success. <P>"Creating Customer Evangelists" is the bible for any business hoping to convert good customers into exceptional ones who willingly spread the word.</p><br/> 0.82 3748 Y http://media.800ceoread.com/view/9780793155613/image/coverart REG 0793155614 English N 9.18 No Book 240 2500 active 2002-11-01 2500 Dearborn Trade no Business, Economics, Finance Available 1 9780793155613 2010-02-06T09:08:47-06:00 1.11 6.28