Harvard professor Christensen demonstrates in this revolutionary business book why outstanding companies that do everything right still lose their market leadership when confronted with disruptive changes in technology and market structure. He tells how to avoid a similar fate as businesses race online into the 21st century.

From the Publisher:

In this revolutionary bestseller, Harvard professor Clayton M. Christensen says outstanding companies can do everything right and still lose their market leadership -- or worse, disappear completely. And he not only proves what he says, he tells others how to avoid a similar fate.

Focusing on "disruptive technology" -- the Honda Super Cub, Intel's 8088 processor, or the hydraulic excavator, for example -- Christensen shows why most companies miss "the next great wave." Whether in electronics or retailing, a successful company with established products will get pushed aside unless managers know when to abandon traditional business practices. Using the lessons of successes and failures from leading companies, "The Innovator's Dilemma" presents a set of rules for capitalizing on the phenomenon of disruptive innovation.

Find out: When it is right "not" to listen to customers. When to invest in developing lower-performance products that promise lower margins. When to pursue small markets at the expense of seemingly larger and more lucrative ones.

Sharp, cogent, and provocative, "The Innovator's Dilemma" is one of the most talked-about books of our time -- and one no savvy manager or entrepreneur should be without.

Tagged: Creative ability in business, Industrial management, Customer services, Success