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Hardcover
232 pages
ISBN 9780071625029 Published Aug. 2009
McGraw-Hill
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Two well-known experts explain how tobecome a better manager through moreeffective communication
Communications experts Ethan Becker and JonWortman dip into their vast playbook to teach corporateleaders and managers effective communicationtechniques designed to make them better leaders.Becker and Wortman show readers how to build trust, empower teams, serve clients, build relationships witheveryone they meet and much more. Readers will findteachable techniques and skills drawn from case studiesand success stories of notable clients who have usedbetter communications to transform their organizations.
From the Publisher:
There's no way around it. Your success is at risk if you can't communicate effectively. If you want to make a difference in your organization, you must develop a communication playbook of strategic responses to challenging situations so the people around you thrive.
The good news is that you can learn how to become a master communicator. All you need is desire and this eminently practical guide.
In "Mastering Communication at Work," leadership communication experts Ethan F. Becker and Jon Wortmann describe easy-to-implement techniques for communicating in ways that empower teams, serve clients, and develop stronger relationships. You'll learn the secrets to making trust-building an innate part of your life--and use your new talent to reduce your stress and improve your organization on every level. "Mastering Communication at Work" will instantly get you on track with Clear, actionable advice you can put to use right away Descriptions of the communication tendencies everyone needs to be able to identify and execute Simple drills to practice during your next meeting, one-on-one conversation-- or even sitting at your desk Case studies, success stories, and original research proving the impact of the authors' techniques and formats
When you master the wisdom inside, effective and motivational communication becomes, in the authors' words, "as natural as breathing."
Use "Mastering Communication at Work" as your coach and you'll see immediate results in yourself, your people, and your organization.
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