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Hardcover
313 pages
ISBN 9781595620163 Published Oct. 2007
Gallup Press
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Human SIGMA
Managing the Employee-Customer Encounter
Book Description
In the face of widespread perceptions of abysmal customer service and disengaged employees--and all-too-real declining profit margins--the need for change is obvious. "Human Sigma" addresses this need with an exciting new method for managing customer-employee relations.
Tagged: Business, Economics, Finance
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