Beyond Reason: Using Emotions as You Negotiate is an October book by Roger Fisher, Daniel Shapiro.
This is the abridged audio version of a slice of chapter 8 titled "On Strong Negative Emotions: They Happen. Be Ready". If you prefer the print version check it out here.
mp3, 5:44, 7.9MB
Posted by Kate at November 2, 2005 8:11 AM