March 23, 2006
A Whole New Rap
You might remember our ode to Ben and Jackie - The Church of the Customer Remix.
Well, in the same vein, here is a rap written by Wyatt Jackson. This is his shout-out to Dan Pink's A Whole New Mind.
A Whole New Mind Rap Song
by Wyatt Jackson
Enjoy!
March 21, 2006
Donna Fenn/Alpha Dogs Interview
In the latest 800-CEO-READ podcast, I talked with Donna Fenn, author of Alpha Dogs: How Your Small Business Can Become a Leader of the Pack. Donna has been a longtime writer for Inc. Magazine. We cover a lot of ground in the interview including the obvious "What is an Alpha Dog?" and "Why doesn't small business get more love from the press?" We also spent some time talking about the companies she highlights in the book.
mp3, 41:30, 28.5MB
I also put together a complete list of the Alpha Dog companies below:
- Zane's Cycles (Branford, CT)
- Dorothy Lane Markets (Dayton, OH)
- Auction Systems Auctioneers and Appraisers (Phoenix, AZ)
- Amy's Ice Cream (Austin, TX)
- Thor-Lo Inc. (Statesville, NC)
- Dancing Deer Baking Company (Boston, MA)
- PR Consultants Group Inc. (Nationwide)
- Mike's Famous Harley-Davidson (DE and CT)
Here are some additional Alpha Dogs Links:
- (Re)born To Be Wild - cover story from Inc.'s Jan. 2006 issue about Mike's Famous
- Inc. TV Q&A with Donna
- HBS Working Knowledge's Book Report on Alpha Dogs
- Donna Fenn's Website
March 18, 2006
Chris Denove/Satisfaction Interview
This week we are talking with Chris Denove, author of Satisfaction: How Every Great Company Listens to the Voice of the Customer. We talk about customer service ROI, expectations, and blackjack.
mp3, 28:50, 26.4MB