Chart a Course to ExcellenceFrom Dilbert to Murphy Brown--and most of today's workplace professionals in between--everyone has a story to tell about facing performance reviews or feedback encounters with fear and trepidation. The ABCs of Effective Feedback dispels the negative assumptions about giving and receiving direct feedback and shows how to achieve personal and organizational excellence to ensure the delivery of quality patient care.
Published: Tuesday, December 16, 1997
Published by: Jossey-Bass
Available in: Hardcover (9780787910778)