Delivering Happiness: A Path to Profits, Passion, and Purpose

    By Tony Hsieh
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in "Fortune" magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.

    REVIEW QUOTES
"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness." Gretchen Rubin, author of The Happiness Project"

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Published 06/2010
Pages 253
Availability Available
Publisher Business Plus
Language English
Product Identifiers
9780446563048 — Hardcover
9780446576222 — Paperback