Emotional Intelligence for Sales Success: Connect with Customers and Get Results
| Quantity | Price | Discount |
|---|---|---|
| List Price | $19.99 | |
| 1 - 24 | $16.99 | 15% |
| 25 - 99 | $12.39 | 38% |
| 100 - 249 | $11.99 | 40% |
| 250 - 499 | $11.59 | 42% |
| 500 + | $11.39 | 43% |
$19.99
Book Information
| Publisher: | Amacom |
|---|---|
| Publish Date: | 11/01/2012 |
| Pages: | 224 |
| ISBN-13: | 9780814430293 |
| ISBN-10: | 0814430295 |
| Language: | English |
Full Description
Even skilled salespeople buckle in tough selling situations--getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.
Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit. Increasing your emotional intelligence is a sure way to overcome tough selling encounters.
In Emotional Intelligence for Sales Success, you'll learn:
- how to increase impulse control for better questioning and listening,
- which EI skills are related to likability and trust,
- how empathy leads to bigger sales conversations and more effective solutions,
- how emotional intelligence can improve prospecting efforts
- which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.
Emotional intelligence plays a vital role at every stage of the sales process. From business development to closing the deal, emotional intelligence will drive your performance--and your success.
