Flow in the Office: Implementing and Sustaining Lean Improvements
For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office.
In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office.
The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.
Whether readers are interested in a specific topic, say kaizen, or have committed themselves to launching Lean in their workplaces, they will discover useful nuggets in Flow in the Office that will help them combine their current thinking with the possibilities of what Lean can do for their businesses.
--Sir Read A Lot, December 2007