Judgment on the Front Line: How Smart Companies Win by Trusting Their People (New)

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LIST PRICE: $26.95


Language English
Published 10/2012
Publisher Portfolio
Availability Available
Pages 288

Judgment on the Front Line: How Smart Companies Win by Trusting Their People (New)

    By Christopher De Rose, Noel M Tichy
Format
Price
$26.95
   SUMMARY
Front-line employees who deal directly with customers are the face of any organization. This title offers examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes and more.
Product Identifiers
9781591843887 — Hardcover