New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    By Joseph Michelli
From the author of the bestselling 'The Starbucks Experience', this book presents leadership lessons from the Ritz-Carlton Hotel Company. The luxury hotel group has given Joseph Michelli unprecedented access to their executives, staff, and award-winning Leadership Center training facilities.

 
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Pages 284
Availability Available
Publisher Mc Graw Hill
Published 07/2008
Language English

Product Identifiers
9780071548335 — Hardcover