New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
From the author of the bestselling 'The Starbucks Experience', this book presents leadership lessons from the Ritz-Carlton Hotel Company. The luxury hotel group has given Joseph Michelli unprecedented access to their executives, staff, and award-winning Leadership Center training facilities.
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|Publisher||Mc Graw Hill|