QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life

    By John G Miller

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization or individual can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.
John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In "QBQ! The Question Behind the Question"(r)," " Miller explains how negative, ill-focused questions like Why do we have to go through all this change? and Who dropped the ball? represent a lack of personal accountability. Conversely, when we ask better questions QBQs such as What can I do to contribute? or How can I help solve the problem? our lives and our organizations are transformed.


This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. "QBQ!" is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

"QBQ!" was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author hasreceived over the years.


John G. Miller is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for companies and individuals. Through his writing, speaking, and a nationwide network of certified QBQ! consultants, Miller has brought his message to countless organizations, including Bausch & Lomb, Blockbuster, Wells Fargo, Verizon Wireless, Applebee's, Boeing, and the U.S. Department of Defense. Miller is the author of "QBQ! The Question Behind the Question,"


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Language English
Pages 115
Published 09/2004
Publisher G. P. Putnam's Sons

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