Scaling Up Excellence: Getting to More Without Settling for Less

    By Robert I Sutton, Huggy Rao
In "Scaling Up Excellence," bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization's success: scaling up farther, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries - including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare -- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between "Buddhism" versus "Catholicism" -- whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back.
" Scaling Up Excellence" is the first major business book devoted to this universal and vexing challenge. It is destined to become the standard bearer in the field.

    REVIEW QUOTES
"A great read that provides real, practical advice whether you're a team of 5 or 50,000. Sutton and Rao find just the right stories to show how almost any team can get bigger and better." -Laszlo Bock, senior vice president of People Operations, Google
""Scaling Up Excellence" is one of the finest business books you'll ever read. It is rich with vivid examples, deep research, and practical advice on the toughest challenge organizations confront: how to spread success from a few small pockets of an organization to its entire fabric. Whether you're an entrepreneur who wants to get big, a CEO who wants to avoid stagnation, or a non-profit executive who wants make a deeper difference, "Scaling Up Excellence" is an essential read -- a playbook that belongs on the desk of every leader." -Daniel H. Pink, author of "Drive" and "To Sell Is Human"
"Innovation at scale and speed is our goal. Robert Sutton and Huggy Rao show us how to do it more often and better, knowing that scale matters." -Beth Comstock, Senior Vice President and Chief Marketing Office, GE
"The Internet creates new possibilities for scaling, but scaling rarely happens because of technology alone. This insightful book shares the methods and strategies that successful leaders rely on to spread the beliefs and behaviors that can accelerate an organization's growth while simultaneously improving its processes." -Reid Hoffman, co-founder/chairman of LinkedIn and co-author of the #1 NYT bestseller "The Start-up of You"
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"Growth and reinvention are key to winning, especially in tech. In "Scaling Up Excellence," Sutton and Rao outline a real-world view of the challenges leaders face, and provide wisdom and practical tips about how to master them. I loved the insights." -"Shantanu" Narayen, CEO, Adobe Systems
"Startups sow the seeds of their culture from the very first day. Yet their ultimate success depends on knowing when and how to scale. Drawing on first hand accountsh

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Language English
Published 02/2014
Publisher Crown Business
Availability Available
Pages 346
Product Identifiers
9780385347020 — Hardcover