Chip R. Bell
Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Wired and Dangerous, The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service and his newest book, Kaleidoscope: Delivering Innovative Service That Sparkles. It won a 2017 Best Book Award in the business category at the American Book Fest after winning a silver medal from North American Book Awards. He has appeared live on CNN, CNBC, Bloomberg TV, Fox Business, ABC, NPR and his work has appeared in Fortune, Forbes, Entrepreneur, Inc. Magazine, CEO Magazine, Fast Company, Money Magazine and Businessweek. He can be reached at www.chipbell.com.
Books by Chip R. Bell
Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. In his own words, "Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial." This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.
"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." --Seth Godin, author of "Purple Cow and Tribes"
""Take Their Breath Away" shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." --Colleen Barrett, President Emeritus, Southwest Airlines Company
"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read "Take Their Breath Away." The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. --Howard Beharformer, former president, Starbucks Coffee International.
As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the accompanying CD can be tailored easily to any project. Topics include: Current trends and guiding principles in outsourcingA strategic sourcing decision model to help managers make wise choices about what to outsource and what to retainIdentifying and selecting outsourcing partnersThe RFP process and contract negotiationsPositioning consultants and vendors in the organizationDesign, delivery and program evaluation of outsourced initiativesSpecial situations such as dealing with conflict, inheriting a consultant and working with multiple consultants and vendors
Debbie Friedman is Operating Vice President at Federated Department Stores, where she heads up the Federated Leadership Institute, a training function whose mission is to strengthen the leadership capabilities of the top 1,800 executives.
Leaders Creating Leaders
This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protege rather than simply handing down knowledge.
As with previous editions, a fictional case study of a mentor-protege relationship runs through the book. But now this is augmented with interviews with six top US CEOs. New chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. Also new to this edition is the Mentor's Toolkit, six resources to help in developing the mentor-protege relationship. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.