Chip R. Bell

Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Wired and Dangerous, The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service and his newest book, Kaleidoscope:  Delivering Innovative Service That Sparkles. It won a 2017 Best Book Award in the business category at the American Book Fest after winning a silver medal from North American Book Awards.  He has appeared live on CNN, CNBC, Bloomberg TV, Fox Business, ABC, NPR and his work has appeared in Fortune, Forbes, Entrepreneur, Inc. Magazine, CEO Magazine, Fast Company, Money Magazine and Businessweek.  He can be reached at www.chipbell.com.


www.chipbell.com

Books by Chip R. Bell


9781598694680

Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

Available in: Paperback
'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.
9781626343948

Kaleidoscope: Delivering Innovative Service That Sparkles

Available in: Hardcover

Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. In his own words, "Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial." This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.

9780470443507

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Available in: Hardcover
Praise for "Take Their Breath Away"

"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." --Seth Godin, author of "Purple Cow and Tribes"

""Take Their Breath Away" shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." --Colleen Barrett, President Emeritus, Southwest Airlines Company

"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read "Take Their Breath Away." The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. --Howard Beharformer, former president, Starbucks Coffee International.

9781626341753

Sprinkles: Creating Awesome Experiences Through Innovative Service

Available in: Hardcover
What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with "Sprinkles," by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect recipe for how to attract and retain the loyalty of today's picky, fickle, and vocal customers.
9780787979416

Demystifying Outsourcing: The Trainer's Guide to Working with Vendors and Consultants [With CDROM]

Available in: Paperback
Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects.

As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the accompanying CD can be tailored easily to any project. Topics include: Current trends and guiding principles in outsourcingA strategic sourcing decision model to help managers make wise choices about what to outsource and what to retainIdentifying and selecting outsourcing partnersThe RFP process and contract negotiationsPositioning consultants and vendors in the organizationDesign, delivery and program evaluation of outsourced initiativesSpecial situations such as dealing with conflict, inheriting a consultant and working with multiple consultants and vendors

Debbie Friedman is Operating Vice President at Federated Department Stores, where she heads up the Federated Leadership Institute, a training function whose mission is to strengthen the leadership capabilities of the top 1,800 executives.

9781576752364

Magnetic Service: The Secrets of Creating Passionately Devoted Customers

Available in: Paperback, Hardcover
The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes not from allegiance to a product but from compelling experiences. Using case studies, the authors explain the concept of ""magnetic service"" that turns casual customers into loyal and enduring fans. The book unlocks the seven secrets of this phenomenon, from ""Focus on Customer Hopes, Not Just Needs"" to ""Add 'Charisma' to the Mix"" to ""Empower Customers Through Comfort.""
9780446676540

Beep! Beep!: Competing in the Age of the Road Runner

Available in: Paperback
This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of Wile E. Coyote and the Road Runner as a metaphor for business managers seeking marketplace victories.
9781576750438

Dance Lessons: Six Steps to Great Partnerships in Business & Life

Available in: Hardcover
Organizations today are lean, agile, and focused, which means that partnerships are more crucial than ever to success. From outsourcing to strategic alliances, businesses depend on partners to help them meet marketplace challenges and achieve financial goals. But what does a good partnership depend on? There are many books that explain the organizational dynamics. But until now, no book has focused on the single most important component: the human factor.
9781881052548

Customers as Partners

Available in: Hardcover
Chip R. Bell--author of the popular Managing ""Knock Your Socks Off"" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles. ""Excellent advice.""--Ken Blanchard.
9780814470848

Knock Your Socks Off Service Recovery

Available in: Paperback
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
9781605099750

Wired and Dangerous: How Your Customers Have Changed and What to Do about It

Available in: Paperback
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm.
9781609947101

Managers as Mentors: Building Partnerships for Learning (Third Edition, Revised)

Available in: Paperback
NEW EDITION, REVISED AND UPDATED
Leaders Creating Leaders
This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protege rather than simply handing down knowledge.
As with previous editions, a fictional case study of a mentor-protege relationship runs through the book. But now this is augmented with interviews with six top US CEOs. New chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. Also new to this edition is the Mentor's Toolkit, six resources to help in developing the mentor-protege relationship. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.
Managingkysos_3e

Managing Knock Your Socks Off Service

Available in: Paperback
In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.