Chip R Bell

Books by Chip R Bell


Beep! Beep!: Competing in the Age of the Road Runner

Available in: eBook, Paperback
This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of Wile E. Coyote and the Road Runner as a metaphor for business managers seeking marketplace victories.

Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

Available in: Paperback
'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.

Customers as Partners

Available in: Hardcover
Chip R. Bell--author of the popular Managing ""Knock Your Socks Off"" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles. ""Excellent advice.""--Ken Blanchard.

Dance Lessons: Six Steps to Great Partnerships in Business & Life

Available in: Hardcover, eBook
Organizations today are lean, agile, and focused, which means that partnerships are more crucial than ever to success. From outsourcing to strategic alliances, businesses depend on partners to help them meet marketplace challenges and achieve financial goals. But what does a good partnership depend on? There are many books that explain the organizational dynamics. But until now, no book has focused on the single most important component: the human factor.

Kaleidoscope: Delivering Innovative Service That Sparkles

Available in: Hardcover

Add a Little Sparkle to Your Service
In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the "core" of a service experience in a fashion that is value-unique, not just value-added. In his own words, "Innovative comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial." This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.


Knock Your Socks Off Service Recovery

Available in: Paperback
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

Magnetic Service: The Secrets of Creating Passionately Devoted Customers

Available in: Paperback, Hardcover, eBook
The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes not from allegiance to a product but from compelling experiences. Using case studies, the authors explain the concept of ""magnetic service"" that turns casual customers into loyal and enduring fans. The book unlocks the seven secrets of this phenomenon, from ""Focus on Customer Hopes, Not Just Needs"" to ""Add 'Charisma' to the Mix"" to ""Empower Customers Through Comfort.""

Managers as Mentors: Building Partnerships for Learning (Third Edition, Revised)

Available in: Paperback, eBook
Leaders Creating Leaders
This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protege rather than simply handing down knowledge.
As with previous editions, a fictional case study of a mentor-protege relationship runs through the book. But now this is augmented with interviews with six top US CEOs. New chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. Also new to this edition is the Mentor's Toolkit, six resources to help in developing the mentor-protege relationship. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.

Managing Knock Your Socks Off Service

Available in: eBook, Paperback
In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.

Sprinkles: Creating Awesome Experiences Through Innovative Service

Available in: Hardcover
What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with "Sprinkles," by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect recipe for how to attract and retain the loyalty of today's picky, fickle, and vocal customers.

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Available in: eBook, Hardcover
Praise for "Take Their Breath Away"

"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." --Seth Godin, author of "Purple Cow and Tribes"

""Take Their Breath Away" shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." --Colleen Barrett, President Emeritus, Southwest Airlines Company

"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read "Take Their Breath Away." The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. --Howard Beharformer, former president, Starbucks Coffee International.


Wired and Dangerous: How Your Customers Have Changed and What to Do about It

Available in: Paperback, eBook
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder than ever to please. The authors provide a tested formula for restoring balance to the customer relationship by establishing what they call Service Calm.