Joseph Michelli


Books by Joseph Michelli


9780071801256

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Available in: Hardcover, eBook
Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company s exemplary leadership practices.

Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:

  • Savor and Elevate
  • Love to Be Loved
  • Reach for Common Ground
  • Mobilize the Connection
  • Cherish and Challenge Your Legacy

Leading the Starbucks Way is a penetrating look at the inner workings of one of today s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.

In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.

Praise for Leading the Starbucks Way

Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!
Ken Blanchard, coauthor of The One Minute Manager(r) and Leading at a Higher Level

Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.
Brian Tracy, author of Full Engagement

Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.
Robert Spector, author of The Nordstrom Way

Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.
John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup

"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience."
Kirkus Reviews"

9780071548335

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Available in: Hardcover, eBook
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous.
9780071477840

The The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Available in: Hardcover, eBook
Featuring fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide, this book presents a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.
9781401300616

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

Available in: eBook, Hardcover
In this revealing business advice book, the magic of Seattle's Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision.
9780071749589

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Available in: Hardcover, eBook
Given unprecedented access to one of the most successful online retailers in the world, a bestselling author unveils the customer-experience strategies that have made Zappos the model of leadership success.