Gallo


Books by Gallo


9780071793209

The The Apple Experience: The Secrets of Delivering Insanely Great Customer Service

Available in: eBook, Hardcover
Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brands five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.