The 27 Challenges Managers Face: Step-By-Step Solutions to (Nearly) All of Your Management Problems

By Bruce Tulgan

For more than twenty years, management expert Bruce Tulgan has been asking, "What are the most difficult challenges you face when it comes to managing people?"

Regardless of industry or job title, managers cite the same core issues--27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, and the two who cannot get along, to name just a few.

It turns out that when things are going wrong in a management relationship, the common denominator is almost always unstructured, low substance, hit-or-miss communication.

The real problem is that most managers are "managing on autopilot" without even realizing it--until something goes wrong. And if you are managing on autopilot, then something almost always does.

The 27 Challenges Managers Face shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.

For every workplace problem--even the most awkward and difficult--The 27 Challenges Managers Face shows how to tailor conversations to solve situations familiar to every manager. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout.

The 27 Challenges Managers Face is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. One challenge at a time, you'll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face.


"In a large, complex organization, a culture of strong, highly engaged, and collaborative management is critical. There are not too many management challenges that are not addressed in "The 27 Challenges" "Managers Face. "Managers at all levels would be well served to have a copy on the shelf."--David Zaslav, president and CEO, Discovery Communications

"As someone whose early management career was shaped by Bruce Tulgan's other books and programs, I'm not surprised to see this book applies to everyone, no matter what your position or stage in your leadership journey. "The 27 Challenges Managers Face "takes his prescriptive approach to a new level of relevance with specific tips to address the most common management challenges--right on!"--Kat Cole, president, Cinnabon

"Bruce Tulgan's decades of exhaustive research and the collected works that have resulted have had a profound impact on how I lead. His action-oriented ideas have genuine practical utility for leaders in any organization. The ideas in "The 27 Challenges Managers Face "comport perfectly with what I call engaged leadership and serve as the perfect antidote for what Bruce calls the epidemic of under-management in America today. This terrific new book is a powerful tool for all leaders."--Kevin J. Jacobsen, Brigadier General, United States Air Force

"Our nation could save billions in productivity losses and lawsuits resulting from poor management and employee disengagement if only it heeded the very practical step-by-step advice that Bruce Tulgan's thoroughly researched book offers. Every chapter contains real life challenges (all 27 of them!) with fundamental solutions that enlightened managers must practice. Brilliant in its simplicity!"--Cari M. Dominguez, former chair, United States Equal Employment Opportunity Commission; and senior vice president, human resources and chief talent and diversity officer, Loma Linda University Health

"Bruce Tulgan's latest work addresses the fundamentals of m


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ISBN: 9781118725597

About the Hardcover

Publisher Jossey-Bass
Publish date 09/15/2014
Pages 256
ISBN-13 9781118725597
ISBN-10 111872559X
Language English

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