Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

By Shep Hyken
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by "Businessweek" and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools like Ask the extra question and Focus on the customer, not the money are simple, clear, useful for almost anybody, and supported with compelling research and stories.
Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.


STAFF PICKS: Amaze Every Customer Every Time

Posted August 16, 2013, 11:52 PM with category of Management & Workplace Culture
Customers don't do business with a company. They do business with the people who work for the company. Everyone seems to have a story about their favorite Ace Hardware store. Read more


  Choose a format

Price: $24.95/ea

1 $24.95 9781626340091 No volume discount available.

About the Hardcover

Publisher Greenleaf Book Group Press
Publish date 09/03/2013
Pages 240
ISBN-13 9781626340091
ISBN-10 1626340099
Language English