The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
By Shep Hyken
In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Serious FUN
- The After-Experience
- Walking the Walk
Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.
STAFF PICKS: Amaze Every Customer Every Time
Bulk Hardcover Non-returnable Discounts
|1 - 24||$19.96||20%|
|25 - 99||$17.46||30%|
|100 - 499||$16.22||35%|
|500 - 999||$15.72||37%|
About the Hardcover
|Publisher||Greenleaf Book Group|
Need 1000 or more?
Additional discounts may be available for print books. We also offer pricing for RETURNABLE orders. Please call 1-800-236-7323 or email us to request a quote.