Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines
By Adam Toporek
..". this very useful handbook for service providers... teaches employees how to treat customers with respect and put them first... features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do... coins the term "Hero-Class customer service" and then he shows you just how to achieve it." "--getAbstract"
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