Bridging the Values Gap: How Authentic Organizations Bring Values to Life
Business has a values problem. It's not just spectacular public scandals like Enron (which, incidentally, had a great corporate values statement). Many companies fail to live up to the standards they set for themselves, alienating the public and leaving employees cynical and disengaged resulting in lower productivity, less innovation, and sometimes outright corruption.
The reason, argue top scholars and consultants Edward Freeman and Ellen Auster, is that all too often values are handed down from on high, with little employee input, discussion, or connection to the challenges and opportunities facing the organization. Although the words may be well-intentioned, they aren't reflected in the everyday practices, policies, and processes of the organization. This practically invites disconnects between intention and reality.
To bridge this gap between the talk and the walk, Freeman and Auster provide a process through which organizations can collectively surface deeply held values that truly resonate with everyone, from top to bottom. Their Values Through Conversation (VTC) process focuses on four key types of values conversations: introspective (reflecting on ourselves and how we do things in the organization), historical (exploring our understanding of our past and how it impacts us), connectedness (creating a strong community where we work well together), and aspirational (sharing our hopes and dreams).
By developing values through discussions casual or formal, one-on-one or in groups VTC ensures that values are dynamic and evolving, not static words on a wall or a website. Freeman and Auster offer advice, real-world examples, and sample questions to help you create values that are authentic and embraced because they are rooted in the lived experience of the organization.
R. Edward Freeman is University Professor, Elis and Signe Olsson Professor, Academic Director of the Business Roundtable Institute for Corporate Ethics, and Senior Fellow of the Ollsson Center for Applied Ethics at the University of Virginia Darden School of Business. Freeman is one of the pioneers in the stakeholder approach to business, which he launched in 1984 in his book Strategic Management: A Stakeholder Approach. He is the recipient of numerous awards and honors for his teaching and work on ethics. He is also a musician and partner in a record company. Author residence: Charlottesville, VA
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