Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

By Judith E Glaser
The key to success in life and business is to become a master at "Conversational Intelligence." It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. "Conversational Intelligence" translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. "Conversational Intelligence" makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

"Before you can persuade others, you need to know how to listen and how to communicate. With the best of intentions, we can fall back into patterns and old habits that are less than ideal -- it's just the way we're wired. "Conversational Intelligence" builds on the fundamental science of communication to help you achieve more attunement with others. If you're not getting the results you want, maybe it's time to give your 'C-IQ' a boost." -- Daniel H. Pink, best-selling author of "Drive" and "To Sell Is Human" "In "Conversational Intelligence," Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies. Trust, at its highest level, removes self and enables interactions and conversations to connect teams for higher performance and purpose." -- Angela Ahrendts, CEO of Burberry "Brilliant! Judith Glaser breaks new ground with "Conversational Intelligence." Moving us closer to 'Emotional Intelligence' (EI) and 'Learning Intelligence' (LI) by leveraging the power of 'Conversational Intelligence' (CI), she gives us the profoundly practical tools to integrate emotion, learning, and connected conversations into one seamless, life-changing, and leadership-inspiring process. She is truly the 'Guru of We'!" -- Kevin Cashman, best-selling author of "The Pause Principle" and "Leadership from the Inside Out," and senior partner of CEO & Executive Development, Korn/Ferry International ""Conversational Intelligence" is a tour de force spanning new frontiers of research and practice in organizational change. Glaser reminds us that great leadership derives from powerful social exchange and collective solutions that are intricately woven. Intelligence in a digital age is a new admixture: simultaneously crowd-sourced and deeply personal." -- Michael Levine, PhD, executive director of the Joan Ganz Cooney Center at Sesame Workshop and co-au


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About the Hardcover

Publisher Routledge
Publish date 10/01/2013
Pages 230
ISBN-13 9781937134679
ISBN-10 1937134679
Language English