Conversations for Change: 12 Ways to Say It Right When It Matters Most

By Shawn Kent Hayashi

"A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all."-Joseph Major, Chairman and CEO, The Victory Bank Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

Whether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book "CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most," she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are: Building emotional intelligence Understanding workplace motivators Recognizing and adapting to communication styles

Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at to identify their personal communication style.

This is the book that shows you how to: Simplify your message--without oversimplifying it Reduce tensions between you and your listener Quickly recognize and choose the most effective interpersonal communication techniques Be flexible and resilient while staying focused on your objective Choose the right phrases for any situation Use timing to your best advantage


NEWS & OPINION: Conversations for Change

Posted February 4, 2011, 3:42 PM with category of Management & Workplace Culture
I first met Shawn Kent Hayashi at our Author Pow Wow early this year. Her talk at the Pow Wow, as well as her book, Conversations for Change: 12 Ways to Say it Right When it Matters Most, are about understanding communication styles, and developing your own in order to achieve objectives and strengthen relationships. Recently, Shawn asked me a few questions about good books for leaders, and my opinions of communication that works, and doesn't. Read more


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ISBN: 9780071745284

About the Paperback

Publisher McGraw-Hill
Publish date 10/04/2010
Pages 235
ISBN-13 9780071745284
ISBN-10 0071745289
Language English

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