Customer CEO: How to Profit from the Power of Your Customers

By Chuck Wall

Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control, and direction of decision-making; to survive in this new landscape, organizations must quickly adapt. Author Chuck Wall explores the nine powers customer possess - including the power of me, the power of the heart, and the power of rebellion - and how companies can profit by understanding the power of their customers. Based on more than a decade of firsthand experience and over 100,000 customer interviews, Customer CEO provides every size company with a roadmap of fresh ideas and easy to use tools, while exploring three-dozen companies that embrace the power of their customers. By reading this book, every leader can transform their business into a Customer CEO company.


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About the Hardcover

Publisher Routledge
Publish date 04/30/2013
Pages 220
ISBN-13 9781937134372
ISBN-10 1937134377
Language English