Customer Service Tip of the Week: Over 52 Ideas and Reminders to Sharpen Your Skills

By Jeff Toister

Reinforce your customer service skills!

The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.

Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems.

  • Select tips by category, by specific challenge, or just go in order.
  • Each tip includes a short explanation plus practical suggestions.
  • Focus on one tip per week to sharpen your skills over time.

Customer service leaders will find additional resources for sharing the tips with your team!

    ABOUT THE AUTHOR

Jeff Toister is an author, trainer, and consultant who helps customer service teams unlock their hidden potential.

He is the author of more than ten training videos on LinkedIn Learning, including Leading a Customer-centric CultureLeading a Customer Service Team, and Customer Service Fundamentals.

In 2016, Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He is also a member of the International Customer Management Institute's Top 50 Thought Leaders to Follow on Twitter and one of Help Desk International's Top 25 Thought Leaders in Technical Support and Service Management.

Jeff is the creator of the Customer Service Tip of the Week, a weekly email that provides customer service professionals with tips and helpful reminders to help keep service skills sharp. In addition, he authors the Inside Customer Service blog, where he shares analysis, tips, and trends to help customer service leaders improve service quality.




    REVIEW QUOTES

"Jeff’s Customer Service Tips of the Week are short, get reads and include useful resources to make each tip actionable."

-Edward Alosi, Customer Experience Coach

"I read the weekly tips and use them as training prompts to remind myself how to be an excellent ambassador for customer service."

-Rhys, Project Manager

"Great common sense approach to customer service. I often use the suggestions in our bi-weekly Support Center team meetings."

-Randy McMaster, Supervisor




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ISBN: 9780692154144

About the Paperback

Publisher Toister Performance Solutions
Publish date 09/05/2018
Pages 168
ISBN-13 9780692154144
ISBN-10 0692154140
Language English

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