Customer Service Tip of the Week: Over 52 Ideas and Reminders to Sharpen Your Skills

By Jeff Toister

Reinforce your customer service skills!

The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.

Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems.

  • Select tips by category, by specific challenge, or just go in order.
  • Each tip includes a short explanation plus practical suggestions.
  • Focus on one tip per week to sharpen your skills over time.

Customer service leaders will find additional resources for sharing the tips with your team!


Jeff Toister is a customer service author, consultant, and trainer. He's been named one of the world's top customer service professionals by Global Gurus, a top customer experience influencer by Panviva, and a top thought leader by the International Customer Management Institute.


"Jeff’s Customer Service Tips of the Week are short, get reads and include useful resources to make each tip actionable."

-Edward Alosi, Customer Experience Coach

"I read the weekly tips and use them as training prompts to remind myself how to be an excellent ambassador for customer service."

-Rhys, Project Manager

"Great common sense approach to customer service. I often use the suggestions in our bi-weekly Support Center team meetings."

-Randy McMaster, Supervisor


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Price: $7.96/ea

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ISBN: 9780692154144

About the Paperback

Publisher Toister Performance Solutions
Publish date 09/05/2018
Pages 168
ISBN-13 9780692154144
ISBN-10 0692154140
Language English

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