Chip R. Bell--author of the popular Managing "Knock Your Socks Off" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting relationships. Each chapter includes an illustrative story and key principles. "Excellent advice."--Ken Blanchard.
Published: Monday, January 1, 1996
Published by: Berrett-Koehler Publishers
Available in: Hardcover (9781881052548)