Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Revised, Expanded)

By Dr Rick Brinkman, Rick Brinkman, Dr Rick Kirschner, Rick Kirschner

The classic guide to bringing out the best in people at their worst updated with even more can t-standable people!

Dealing with People You Can t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you re likely to experience today.

Learn how to get things done and get along when you re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people s minds, hearts, and deepest needs
  • Apply take-charge skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can t Stand gives you the tools for bringing out the best in people at their worst.



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ISBN: 9780071785723

About the Paperback

Publisher McGraw-Hill
Publish date 06/13/2012
Pages 283
ISBN-13 9780071785723
ISBN-10 0071785728
Language English

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