The Experience: How to Wow Your Customers and Create a Passionate Workplace

By Lior Arussy
Describes the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.


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9781578203062
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About the Hardcover

Publisher Focal Press
Publish date 06/29/2009
Pages 96
ISBN-13 9781578203062
ISBN-10 1578203066
Language English

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