Focusing on Customers Participant Workbook: Creating Remarkable Leaders

By Kevin Eikenberry

Unleash your leadership potential -- one skill at a time

With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book.

After completing the Focusing on Customers workshop, you will:

Understand how to impact both internal and external customer service

Know how to instill a customer service mindset

Understand how to recover from a customer service problem

Learn strategies for building stronger partnerships


Building Relationships 978-0-470-50182-5

Championing Change 978-0-470-50183-2

Communicating Powerfully 978-0-470-50185-6

Developing Others 978-0-470-50186-3

Focusing on Customers 978-0-470-50187-0

Influencing with Impact 978-0-470-50206-8

Managing Projects and Processes Successfully 978-0-470-50188-7

Setting Goals and Supporting Goal Setting 978-0-470-50191-7

Solving Problems and Making Decisions 978-0-470-50192-4

Taking Responsibility and Accountability 978-0-470-50190-0

Thinking and Acting Innovatively 978-0-470-50193-1

Valuing Collaboration and Teamwork 978-0-470-50184-9


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Price: $19.00/ea

1 $19.00 9780470501870 No volume discount available.

About the Paperback

Publisher Pfeiffer & Company
Publish date 10/11/2014
Pages 12
ISBN-13 9780470501870
Language English