Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

By Tim Scudder, Michael Patterson, Kent Mitchell
How to successfully navigate and prevent conflict

From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success--he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion--again--after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.

Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life--both at work and at home--improving.

  • Reveals a practical understanding of how conflict really works
  • Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them
  • Provides guidance for moving beyond conflict to enhance relationships
  • Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others

Anyone can profit from the tools in this book to understand and take control over conflict.


NEWS & OPINION: Have a Nice Conflict

Posted February 1, 2012, 9:03 PM with category of Management & Workplace Culture
In a serendipitous turn of events, a copy of Have a Nice Conflict landed on my desk the same day that I happened to watch a current episode of Sesame Street with my son that features Mother Goose and her struggle to write a new rhyme because she had run out of conflicts to inspire her. As with all Sesame Street skits, there is a lesson to be learned. Conflict happens, and while the drama of a good conflict can be sensational (or rhyme-spirational), it's important to learn how to work through them to maintain good relationships between friends. Read more


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ISBN: 9781118202760

About the Hardcover

Publisher Jossey-Bass
Publish date 01/24/2012
Pages 234
ISBN-13 9781118202760
ISBN-10 1118202767
Language English

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