High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Small Business Trends 10 Best Strategy Books 2013
NEWS & OPINION: High-tech, High-touch Customer Service
Posted May 8, 2012, 1:04 PM with category of Management & Workplace CultureMicah Solomon follows up his book Exceptional Service, Exceptional Profit, a book he co-authored with Leonardo Inghilleri, with a new book written just by him, titled, High-tech, High-touch Customer Service. Taking some of the core values of good service and applying them to the increasing level of technology that's involved in our interactions, Solomon tells stories and shares insights about best practices in this constantly changing, yet fundamentally human business landscape we exist in. I sent Micah a few questions after reading the book, and his answers are below. Read more
1 $23.00 9780814417904 No volume discount available.
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