High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

By Micah Solomon
Small Business Trends 10 Best Strategy Books 2013


NEWS & OPINION: High-tech, High-touch Customer Service

Posted May 8, 2012, 1:04 PM with category of Management & Workplace Culture
Micah Solomon follows up his book Exceptional Service, Exceptional Profit, a book he co-authored with Leonardo Inghilleri, with a new book written just by him, titled, High-tech, High-touch Customer Service. Taking some of the core values of good service and applying them to the increasing level of technology that's involved in our interactions, Solomon tells stories and shares insights about best practices in this constantly changing, yet fundamentally human business landscape we exist in. I sent Micah a few questions after reading the book, and his answers are below. Read more


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About the Hardcover

Publisher Not available
Publish date 05/23/2012
Pages 208
ISBN-13 9780814417904
ISBN-10 0814417906
Language English