How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

By Roger Connors, Tom Smith, Tom Smith
The "New York Times" bestseller that provides a simple, proven approach to improve accountability and the bottom line.
The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"
Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. "How Did That Happen?" offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.
As the experts on workplace accountability and the authors of "The Oz Principle," Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.


NEWS & OPINION: Amazon's Best of 2009

Posted December 4, 2009, 6:11 PM with category of Management & Workplace Culture
Amazon does an interesting thing every year, putting their best selling books in each genre on the same page as their editors' pick so you can easily compare the two. I am sure that, were I an author, I'd hope to see my name on the bestsellers list. It would mean that I had not only done well financially for the year but, more importantly, that my book had made it into the hands of more readers—my ideas into the minds of more people. Read more

NEWS & OPINION: It Wasn't My Fault!

Posted August 21, 2009, 4:08 PM with category of Management & Workplace Culture
When things go wrong, everyone wonders why, and usually many people have many different answers. In Roger Connors and Tom Smith's new book, How Did That Happen? , the authors explore and outline a solid plan for developing better accountability. Read more


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ISBN: 9781591844143

About the Paperback

Publisher Portfolio
Publish date 07/26/2011
Pages 272
ISBN-13 9781591844143
ISBN-10 1591844142
Language English

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