The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do

By Subir Chowdhury
Innovation, claims quality consultant Subir Chowdhury, is part of America s DNA. No other country in the world matches America s creative drive and its ability to turn innovative ideas into revolutionary products from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.
In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.
Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage."


JACK COVERT SELECTS: Jack Covert Selects - The Power of LEO

Posted November 11, 2011, 3:59 AM with category of Management & Workplace Culture
The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results by Subir Chowdhury, McGraw-Hill, 208 pages, $28. 00, Hardcover, September 2011, ISBN 9780071767996 Subir Chowdhury has written 13 books over the years, most recently a wonderful little parable entitled The Ice Cream Maker in which he introduced the LEO approach to sustaining quality in everything a company does. Since then, he has received repeated requests to write a more in-depth treatment of that process as it would work, or has worked, in the real world. Read more

NEWS & OPINION: 2006 Bestsellers (a little late)

Posted March 27, 2007, 7:33 PM with category of Management & Workplace Culture
Some folks started asking us for the 2006 bestsellers. Some how we forgot to do this right after the New Year, and I know many of you are dying to hear the results. One note on methodology: We award points to a book's position on our monthly list, as well as the number of months it appears on our lists. Read more

JACK COVERT SELECTS: Jack Covert Selects: The Ice Cream Maker

Posted September 6, 2005, 5:56 PM with category of Management & Workplace Culture
The Ice Cream Maker: An Inspiring Tale About Making Quality the Key Ingredient in Everything You Do by Subir Chowdhury, Currency Books, 100 Pages, $17. 95 Hardcover, September 2005, ISBN 0385514786 Quality: something of which I have always been a huge fan. Now, I'm not talking about the number crunchers' version of quality. Read more


  Choose a format

Price: $14.36/ea
LIST PRICE: $17.95

Bulk Hardcover Non-returnable Discounts
Quantity Price Discount
1 - 24 $14.36 20%
25 - 99 $11.13 38%
100 - 249 $10.77 40%
250 - 499 $10.41 42%
500 - 999 $10.23 43%
ISBN: 9780385514781

About the Hardcover

Publisher Broadway Business
Publish date 10/04/2005
Pages 115
ISBN-13 9780385514781
ISBN-10 0385514786
Language English

Need 1000 or more?

Additional discounts may be available for print books. We also offer pricing for RETURNABLE orders. Please call 1-800-236-7323 or email us to request a quote.