Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to: - Make a powerful and positive first impression- Listen effectively- Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset- Achieve buy-in--the linchpin of all persuasion, negotiation, and sales- And moreWhether you're dealing with an angry client, a potential customer, or even a friend or family member who isn't seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.
"Backed by the latest scientific research, simple but powerful techniques that can turn frustration and anger into engagement are explained." -HR magazine (Hong Kong)
""Just Listen" is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --"Niche Magazine"
[starred review] "Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication." --"Library Journal"
"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." "--CareerBuilder.com"
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