Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
| Quantity | Price | Discount |
|---|---|---|
| List Price | $22.00 | |
| 1 - 24 | $18.70 | 15% |
| 25 + | $13.20 | 40% |
$22.00
Book Information
| Publisher: | McGraw-Hill Companies |
|---|---|
| Publish Date: | 05/23/2017 |
| Pages: | 304 |
| ISBN-13: | 9781260011838 |
| ISBN-10: | 1260011836 |
| Language: | English |
What We're Saying
The books on our 2008 shortlist for the Industry Category are: Management Lessons from Mayo Clinic: Inside one of the World's Most Admired Service Organizations by Leonard L. Berry and Kent D. Seltman (McGraw Hill, June 2008) The Mayo brothers established and built "one of the world's most admired service organizations" with solid values and a practicality in operations that is truly clinical. READ FULL DESCRIPTION
Management Lessons From Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Leonard L Berry and Kent D. Seltman, McGraw-Hill, 276 pages, $27. 95, Hardcover, June 2008, ISBN 9780071590730 Over a century ago, a family of doctors in a small Minnesotan town formed an organization that has gone on to touch countless lives. READ FULL DESCRIPTION
Full Description
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
- Demonstrate how a great service brand evolves from the core values that nourish and protect it
- Extrapolate instructive business lessons that apply outside healthcare
- Illustrate the benefits of pooling talent and encouraging teamwork
- Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.