Managing Knock Your Socks Off Service
In "Delivering Knock Your Socks Off Service", Ron Zemke gave service-providers a crash course in how to care for customers. Now Zemke and Chip Bell show managers how to make exemplary service "happen" in their organization--over and over again.
Quantity | Price | Discount |
---|---|---|
List Price | $18.95 | |
1 - 24 | $16.11 | 15% |
25 - 99 | $11.75 | 38% |
100 - 249 | $11.37 | 40% |
250 - 499 | $10.99 | 42% |
500 + | $10.80 | 43% |
Non-returnable discount pricing
$18.95
Book Information
Publisher: | Amacom |
---|---|
Publish Date: | 05/01/2013 |
Pages: | 256 |
ISBN-13: | 9780814432044 |
ISBN-10: | 0814432042 |
Language: | English |
Full Description
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.