800-CEO-READ is closed until Monday, August 19th, when we will become Porchlight Book Company! Read the news here.

Moments of Truth (Revised)

By Jan Carlzon, Carlzon
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.



Posted April 1, 2016, 3:34 PM with category of Personal Development & Human Behavior
Seven lives. Unlimited lessons. Read more

NEWS & OPINION: How Did They Do It?

Posted August 5, 2011, 2:06 PM with category of Management & Workplace Culture
In our The 100 Best Business Books of All Time, we included a chapter of recommended biographies. Jack has always championed the form as a valid way to learn valuable business lessons, not just as good entertainment. In the opening of the chapter, we explained: How did they do it? Read more

NEWS & OPINION: 100 Best: Jack interviews Jan Carlzon, author of Moments of Truth

Posted April 27, 2009, 3:56 PM with category of Management & Workplace Culture
In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization. This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time. [podcast]http://800ceoread. Read more

NEWS & OPINION: 80 Books Every Manager Should Read - 1980-1989

Posted January 13, 2005, 1:37 PM with category of Management & Workplace Culture
1980-89 1980 Alvin Toffler: The Third Wave 1980 Michael Porter: Competitive Strategy 1981 Richard Pascale and Anthony Athos: The Art of Japanese Management 1982 John Naisbitt: Megatrends 1982 Kenichi Ohmae: The Mind of the Strategist 1982 Tom Peters and Robert Waterman: In Search of Excellence 1982 W. Edwards Deming: Out of the Crisis 1983 Rosabeth Moss Kanter: Change Masters 1984 Meredith Belbin: Management Teams 1985 Edgar Schein: Organizational Culture and Leadership 1985 Harold Geneen: Managing 1985 Warren Bennis and Burt Nanus: Leaders 1986 Akio Morita: Made in Japan 1987 Jan Carlzon: Moments of Truth 1988 Joseph M. Juran: Planning for Quality 1988 Konosuke Matsushita: Quest for Prosperity 1989 Charles Handy: The Age of Unreason 1989 Christopher Bartlett and Sumantra Ghoshal: Managing Across Borders 1989 Stephen Covey: The Seven Habits of Highly Effective People This is from Financial Times Handbook of Management 3rd Edition. Read more



Shopping cart is not available

800-CEO-READ is currently closed, and not accepting new orders until Monday, August 19th. If you have questions about an existing order, please call 800-236-7323 or email customerservice@porchlight.com.

Price: $11.19/ea
LIST PRICE: $13.99

Bulk Paperback Non-returnable Discounts
Quantity Price Discount
1 - 29 $11.19 20%
30 - 99 $9.79 30%
100 - 499 $9.09 35%
500 - 999 $8.39 40%
ISBN: 9780060915803

About the Paperback

Publisher HarperBusiness
Publish date 02/15/1989
Pages 160
ISBN-13 9780060915803
ISBN-10 0060915803
Language English

Need 1000 or more?

Additional discounts may be available for print books. We also offer pricing for RETURNABLE orders. Please call 1-800-236-7323 or email us to request a quote.