The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
THE 100 BEST BUSINESS BOOKS OF ALL TIME: BIOGRAPHIES
Posted April 1, 2016, 3:34 PM with category of Personal Development & Human Behavior
Seven lives. Unlimited lessons.
NEWS & OPINION: How Did They Do It?
Posted August 5, 2011, 2:06 PM with category of Management & Workplace Culture
In our The 100 Best Business Books of All Time, we included a chapter of recommended biographies. Jack has always championed the form as a valid way to learn valuable business lessons, not just as good entertainment. In the opening of the chapter, we explained:
How did they do it?
NEWS & OPINION: 100 Best: Jack interviews Jan Carlzon, author of Moments of Truth
Posted April 27, 2009, 3:56 PM with category of Management & Workplace Culture
In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization.
This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time.
NEWS & OPINION: 80 Books Every Manager Should Read - 1980-1989
Posted January 13, 2005, 1:37 PM with category of Management & Workplace Culture
1980 Alvin Toffler: The Third Wave
1980 Michael Porter: Competitive Strategy
1981 Richard Pascale and Anthony Athos: The Art of Japanese Management
1982 John Naisbitt: Megatrends
1982 Kenichi Ohmae: The Mind of the Strategist
1982 Tom Peters and Robert Waterman: In Search of Excellence
1982 W. Edwards Deming: Out of the Crisis
1983 Rosabeth Moss Kanter: Change Masters
1984 Meredith Belbin: Management Teams
1985 Edgar Schein: Organizational Culture and Leadership
1985 Harold Geneen: Managing
1985 Warren Bennis and Burt Nanus: Leaders
1986 Akio Morita: Made in Japan
1987 Jan Carlzon: Moments of Truth
1988 Joseph M. Juran: Planning for Quality
1988 Konosuke Matsushita: Quest for Prosperity
1989 Charles Handy: The Age of Unreason
1989 Christopher Bartlett and Sumantra Ghoshal: Managing Across Borders
1989 Stephen Covey: The Seven Habits of Highly Effective People
This is from Financial Times Handbook of Management 3rd Edition.