Moments of Truth (Revised)
By Jan Carlzon, Carlzon
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
THE 100 BEST BUSINESS BOOKS OF ALL TIME: BIOGRAPHIES
Posted April 1, 2016, 3:34 PM with category of Personal Development & Human BehaviorSeven lives. Unlimited lessons. Read more
NEWS & OPINION: How Did They Do It?
Posted August 5, 2011, 2:06 PM with category of Management & Workplace CultureIn our The 100 Best Business Books of All Time, we included a chapter of recommended biographies. Jack has always championed the form as a valid way to learn valuable business lessons, not just as good entertainment. In the opening of the chapter, we explained: How did they do it? Read more
NEWS & OPINION: 100 Best: Jack interviews Jan Carlzon, author of Moments of Truth
Posted April 27, 2009, 3:56 PM with category of Management & Workplace CultureIn this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization. This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time. [podcast]http://800ceoread. Read more
NEWS & OPINION: 80 Books Every Manager Should Read - 1980-1989
Posted January 13, 2005, 1:37 PM with category of Management & Workplace Culture1980-89 1980 Alvin Toffler: The Third Wave 1980 Michael Porter: Competitive Strategy 1981 Richard Pascale and Anthony Athos: The Art of Japanese Management 1982 John Naisbitt: Megatrends 1982 Kenichi Ohmae: The Mind of the Strategist 1982 Tom Peters and Robert Waterman: In Search of Excellence 1982 W. Edwards Deming: Out of the Crisis 1983 Rosabeth Moss Kanter: Change Masters 1984 Meredith Belbin: Management Teams 1985 Edgar Schein: Organizational Culture and Leadership 1985 Harold Geneen: Managing 1985 Warren Bennis and Burt Nanus: Leaders 1986 Akio Morita: Made in Japan 1987 Jan Carlzon: Moments of Truth 1988 Joseph M. Juran: Planning for Quality 1988 Konosuke Matsushita: Quest for Prosperity 1989 Charles Handy: The Age of Unreason 1989 Christopher Bartlett and Sumantra Ghoshal: Managing Across Borders 1989 Stephen Covey: The Seven Habits of Highly Effective People This is from Financial Times Handbook of Management 3rd Edition. Read more
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