"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. "Raving Fans" is written in the parable style of "The One Minute Manager" and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
NEWS & OPINION: Aloha Recommended Reading
Posted April 15, 2005, 2:38 PM with category of Management & Workplace CultureIt wanted to thank Rosa for coming by yesterday. In her book Managing with Aloha, she ends with a list of books she recommends you read. So, here are some more ideas for your reading list: Ku Kanaka, Stand Tall, A Search for Hawaiian Values by George Hueu Sanford Kanahele, University of Hawaii Press, 1986. Read more
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