Reorganize for Resilience: Putting Customers at the Center of Your Business
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
. Coordination: Connect, eradicate, or restructure silos to enable swift responses.
. Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
. Clout: Redistribute power to "bridge builders" and customer champions.
. Capability: Develop employees' skills at tackling changing customer needs.
. Connection: Blend partners' offerings with yours to provide unique customer solutions.
NEWS & OPINION: Winter 2010: International Best Sellers
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About the Hardcover
|Publisher||Harvard Business School Press|
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