Soar: How the Best Airline Brands Delight Customers and Inspire Employees

By Shashank Nigam
An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.




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ISBN: 9781940858142

About the Hardcover

Publisher Ideapress Publishing
Publish date 12/20/2016
Pages 280
ISBN-13 9781940858142
ISBN-10 1940858143
Language English

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