Summit: Reach Your Peak and Elevate Your Customers' Experience

By Scott Addis, F Scott Addis
Risk management expert and entrepreneur Scott Addis looks at your progression upward--from developing skills to cultivating business relationships to earning customer loyalty--as an ascent to a mountaintop. He takes you through four elevation levels--preparation for the climb, setting up base camp, assaulting the summit, and the final ascent--as he covers identifying your Unique Ability(R), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.
Scott-- an Inc. magazine "Entrepreneur of the Year" finalist and one of the "25 Most Innovative Insurance Brokers in America"--believes that as a professional in today's workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.


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About the Hardcover

Publisher Greenleaf Book Group
Publish date 01/07/2014
Pages 190
ISBN-13 9781626340411
ISBN-10 1626340412
Language English