Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, And, Frankly, You' — Business Books in Bulk - 800-CEO-READ

Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, And, Frankly, You'

    By Douglas Stone, Sheila Heen
The bestselling authors of the classic "Difficult Conversations "teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning
We swim in an ocean of feedback. Bosses, colleagues, customers but also family, friends, and in-laws they all have suggestions for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development but we dread it and often dismiss it.
That s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. "Thanks for the Feedback "is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we ve got it backwards and show us why the smart money is on educating "r"e"ceivers " in the workplace and in personal relationships as well.
Coauthors of the international bestseller "Difficult Conversations," Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education."
Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts. Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.


NEWS: A New KB Giveaway! Thanks for the Feedback

Posted March 25, 2014, 3:36 PM with category of General Business
Here is the first thing that popped into my head when I first glimpsed a copy of this book: I need to give this to my husband! Because his reaction to feedback is usually defensive. And that's what we always think, right? Read more


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ISBN 9781101614273
Language English
Publish Date 03/03/2014
Publisher Penguin

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