TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

By Douglas Conant, Douglas R Conant, Mette Norgaard
A fresh, effective, and enduring way to lead--starting with your next interaction

Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.

TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy--one magical moment at a time.



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ISBN: 9781118004357

About the Hardcover

Publisher Jossey-Bass
Publish date 05/17/2011
Pages 173
ISBN-13 9781118004357
ISBN-10 1118004353
Language English

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