Watercooler Effect: An Indispensable Guide to Understanding and Harnessing the Power of Rumors

By Nicholas Di Fonzo
"A fresh look at informal communication, and how information spreads rapidly...An absorbing and compelling book." -Daniel J. Levitin, author of "This Is Your Brain on Music" and "The World in Six Songs"
"Nicholas DiFonzo is one of the world's experts on why rumors spread. If you've ever wondered where rumors come from or whether some new rumor is true, this book will fascinate you." - Chip Heath, coauthor of "Made to Stick: Why Some Ideas Survive and Others Die"
During the 2008 presidential election, both campaigns sought to detect, decipher, and defuse a host of derogatory rumors. After Hurricane Katrina, rumors swirled about stranded residents shooting rescue workers. Tipping off the economic crisis, costly rumors crippled financial institutions as they flew through the stock market.
Pyschologist Nicholas DiFonzo has studied hearsay for more than fifteen years, and in this book he shows how the process that gave rise to these troubling rumors is fundamentally the same as a tete-a-tete around the company watercooler. With "The Watercooler Effect," you'll learn:
*how businesses or campaigns can control destructive rumors
*how to sort fact from fiction
*why a "no comment" response can be more detrimental than helpful
*how an organization can increase trust from within
*why rumors can actually become more truthful the more they spread
DiFonzo argues that rumors stem from our deeply rooted motivation to make sense of the world and are a window into both individual and group psychology. Using fascinating case studies and surprising research findings, "The Watercooler Effect" gives you the tools to find the truth behind the rumor."


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ISBN: 9781583333594

About the Paperback

Publisher Avery Publishing Group
Publish date 09/01/2009
Pages 291
ISBN-13 9781583333594
ISBN-10 1583333592
Language English

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