Wired and Dangerous: How Your Customers Have Changed and What to Do about It

By Chip R Bell, John R Patterson
Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back--with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today's edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.
"Wired and Dangerous" is the recipient of several awards, including a silver medal in the Business/Career/Sales category of the 2012 Independent Publisher Book Awards and bronze medal in the Sales category of the 2012 Axiom Business Book Awards.
"Provocative insight, an irresistible page-turning look at the empowered customer."
--Lou Dobbs
"Bell and Patterson explain how to master the new service paradigm--a partnership between you and your customers."
--Charlene Li, author of Open Leadership and coauthor of the bestselling Groundswell
"Provides powerful, cutting-edge solutions for turning today's restless customers into loyal advocates who ensure growth and increased profits."
--Daniel Burrus, author of the bestselling Flash Foresight

Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including Take Their Breath Away, Managing Knock Your Socks off Service, Wired and Dangerous, The 9½ Principles of Innovative Service, Sprinkles: Creating Awesome Experiences through Innovative Service and his newest book, Kaleidoscope:  Delivering Innovative Service That Sparkles. It won a 2017 Best Book Award in the business category at the American Book Fest after winning a silver medal from North American Book Awards.  He has appeared live on CNN, CNBC, Bloomberg TV, Fox Business, ABC, NPR and his work has appeared in Fortune, Forbes, Entrepreneur, Inc. Magazine, CEO Magazine, Fast Company, Money Magazine and Businessweek.  He can be reached at www.chipbell.com.


JACK COVERT SELECTS: Jack Covert Selects – Wired and Dangerous

Posted June 9, 2011, 11:30 PM with category of Management & Workplace Culture
Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip Bell and John R. Patterson, Berrett-Koehler, 248 pages, Paperback, $19. 95, June 2011, ISBN 9781605099750 My company, 800-CEO-READ was founded and thrived on the simple fact that you can actually call and talk to a friendly somebody, if you are so inclined, when you want to buy books. Read more


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ISBN: 9781605099750

About the Paperback

Publisher Berrett-Koehler Publishers
Publish date 06/06/2011
Pages 248
ISBN-13 9781605099750
ISBN-10 1605099759
Language English

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